Wild Fin Seafoods

Return & Refund Policy

Last Updated: May 13, 2026

At Wild Fin Seafoods, we stand behind the quality of our wild Alaskan sockeye salmon. Because our products are perishable frozen seafood, we have a strict return policy designed to ensure food safety and customer satisfaction.

Non-Returnable Items

Due to the perishable nature of frozen seafood, the following items cannot be returned or refunded once they leave our possession:

  • All wild Alaskan sockeye salmon boxes (whole fillets or portioned)

  • Any opened or partially used products

  • Products that have been thawed or stored improperly by the customer

Eligibility for Refunds or Replacements

We will accept returns or issue refunds only in these limited situations:

  1. Product arrives damaged (e.g., packaging compromised during pickup, leaking, or clearly spoiled upon immediate inspection).

  2. Incorrect product received (you received a different size or type than ordered).

  3. Order cancellation before pickup – Orders may be cancelled for a full refund if notified at least 48 hours before your scheduled pickup date.

All claims must be made within 24 hours of pickup with clear photos of the issue.

How to Request a Return or Refund

  1. Contact us immediately at 360-510-6211 or by email at cody@wildfinseafoods.com.

  2. Provide your order number and photos of the product and packaging.

  3. We will review your request within 1–2 business days.

If approved, we will offer:

  • A full or partial refund to the original payment method, or

  • A replacement product for your next pickup (subject to availability).

Pickup & Storage Responsibility

Customers are responsible for:

  • Proper transportation and immediate storage of frozen products after pickup.

  • Using appropriate coolers or insulated bags to keep products frozen during transit home.

  • Checking the product condition at the time of pickup.

Wild Fin Seafoods is not responsible for product quality issues caused by improper handling after pickup.

Refunds

  • Approved refunds will be processed within 5–7 business days.

  • Original shipping/packaging fees are non-refundable (if any apply).

  • We do not refund for change of mind or buyer’s remorse after pickup.

Questions?

If you have any questions about our return policy, please contact us before placing your order.

Email: cody@wildfinseafoods.com

Phone: 360-510-6211

Pickup Location: Lynden, WA

Thank you for choosing Wild Fin Seafoods — family-caught, wild Alaskan sockeye salmon delivered with care.